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FREQUENTLY ASKED QUESTIONS
PLEASE READ THROUGH OUR FREQUENTLY ASKED QUESTIONS AND IF SOMETHING STILL DOESN'T MAKE SENSE OR YOU HAVE A QUERY, FEEL FREE TO CONTACT US
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Will a RealRack fit my vehicle?Yes, Real Racks can fit on almost any vehicle with a tow ball. We have interchangeable mounts that suit almost any vehicle out there. The mount is available to fit on a 'regular' 50mm (or 1 7/8th) tow ball, a 2" square hitch or a Euro towbar.
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Will my bike fit on a RealRack?Our design is not a wheel cradle, therefore wheel and tire size do not matter and almost any bike, from small kids bikes, road and gravel bikes, right through to DH bikes and e-bikes will fit. Real Racks unique steerer tube mounting solution means that as long as your bike doesn't have a One-Up style plug in the bottom of your steerer tube, then your bike should fit. And even if that still doesn't work, we have a fork cradle mount option as well!
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Does the rack require straps for support?If you have a regular tow ball, you will require straps from the rack to the car to provide support to the rack. If you have a 2" square hitch (more common on utes and larger 4WDs) you may not require the extra straps for bracing.
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How much do the racks weigh?Six-Bike and E-Bike racks are 16-18kg. Four-Bike racks are 10-12kg. Two-Bike racks are 8-10kg.
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How many e-Bikes can a Real Rack carry?This is dependent on each RealRack's weight limits. Our racks have a per bike-mount weight maximum as well as an overall weight limit. So if the e-bike (with the battery removed?) can meet the per bike-mount weight limit for our standard racks then all good. But if your e-bike is particularly burly we have our RR E-Bike Four Bike Rack option. This heavy duty rack is built for a maximum bike load per mount of 28kg, keeping in mind the maximum rack load of 110kg.
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Do you have a shop?Yes! Well a workshop, but feel free to come and see us at 12 Tanya St in Bromley, Christchurch.
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Can the rack carry kids bikes and road bikes?YES, we can carry almost any bike. If you look closely at the photos, the padding on the top bar runs across the full width, this allows kids bikes and road bikes to hang NEXT to the mount and be tied on using all of the bungees provided on the rack.
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